FAQ

Common questions

Do you ship outside Canada?

We ship exclusively within Canada from Oakville, Ontario. We do not offer international shipping at this time.

How much is shipping?

Standard shipping across Canada:

  • $15.00 — orders under $60
  • $8.00 — orders $60 and above
  • FREE — orders $130 and above

Local delivery from Oakville is free within 35 km (no minimum). Nearby delivery 35–100 km is $5.00 flat.

Estimated delivery is 3–9 business days after we ship.

How long until my order ships?

Orders are processed within 2–4 business days (excluding weekends and holidays). You will receive tracking once your order ships. Peak seasons may take a little longer.

How do I care for my pieces?

Wipe with a soft, dry or slightly damp cloth. Avoid soaking, dishwashers, and harsh cleaners so wood, brass, and enamel stay beautiful for years.

What is Cool Climate Club?

Every purchase helps grow trees in Canada with Cool Climate Club / Canada’s Forest Trust. You can see our forest. At checkout you can add a contribution if you wish.

Do you offer gift cards?

Yes — The Marigold Touch Gift Card is emailed instantly, never expires, and can be used anytime on our shop.

What is your return policy?

Please read our refund policy. For help with an order, use the contact form or message us on Instagram @themarigoldtouch.

How do I get in touch?

Use our contact form, email us, or DM Instagram @themarigoldtouch. We ship from Oakville and are happy to help with gifting and delivery questions.